Workplace Communication: Managing Difficult Conversations
Workplace Communication: Managing Difficult Conversations
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PROJECT CASE STUDY
Workplace Communication: Managing Difficult Conversations
Project Type: Scenario-Based Microlearning
Duration: 5 minutes
Development Tool: Mitti LMS Authoring Tool
Instructional Approach: Scenario-Based Learning
Project Status: Independent Concept Project
This microlearning experience is designed to help employees navigate difficult workplace conversations with confidence and professionalism.
Through a realistic workplace scenario, learners explore common communication barriers, evaluate different responses, and practice choosing a calm and respectful approach.
The training focuses on practical communication skills that learners can apply in everyday workplace interactions.
Target Audience
Target Audience
Employees working in collaborative teams.
New and aspiring people managers.
Professionals who regularly communicate with colleagues across departments.
Design decisions:
Keep the learning experience short and focused.
Use realistic workplace language and situations.
Present multiple response options.
Provide immediate, explanatory feedback.
Encourage learners to reflect on how they would apply the strategies at work.
Learning Objectives of The Training
Identify common communication barriers.
Select the most constructive response to a difficult comment.
Apply a calm, respectful approach in a workplace scenario.
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